Remote errors are what happens when the remote system (the wireless messaging service) reports a specific error or when there is difficulty communicating with the wireless messaging service. These errors happen after a connection with the messaging service has been established.

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(1201) Remote Error: Could not handshake with service

InfoRad Wireless software was able to CONNECT to the answering modem, but is receiving no further response from the messaging service.

• Check to insure the messaging service modem access number is correct. Note that it may also be called the Terminal phone number, Alpha Port phone number, Access number, or PCS short messaging service (SMS) phone number.
• Check the messaging service communication parameters – Baud Rate, Data Bits, Parity, and Stop Bit. (Note: Most wireless messaging services are 1200 Baud, sometimes 2400 or 300; and are almost always 7 data bits, even parity, 1 stop bit.)
• Check the modem selection in the Communications Setup.
• Select "Override" in the Modem Configuration dialog, and then click on the Create button to build a unique initialization string for your modem.
• Reference your modem’s manual (reference AT command section) to construct a modem initialization string for your modem.
• Check with your modem manufacturer to insure your modem supports the wireless messaging service Baud Rate and data settings (Ex: 1200, 7, even 1).

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(1202) Remote Error: Service did not respond to message

The wireless messaging service did not return any response code after the InfoRad Wireless software sent a data block; generally a result of a poor connection, or can be a problem at the messaging service.

• Retry sending the message(s).
• If received when sending multiple messages, check with your wireless messaging service for any limit on the number of messages that can be sent in a single dial-up session.

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(1203) Remote Error: Message was not acknowledged

The messaging service responded to a data block with the NAK code.

• Retry sending the message.
• Remove the area code from the wireless receiver ID number (text pagers).
• Check the maximum message size, lower the message size setting to 80 characters and retry.
• Verify the proper wireless receiver ID number is entered.
• Use the wireless receiver’s PIN number.

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(1204) Remote Error: Forced to abandon by service

The wireless messaging service responded to a data block with the abandon code. This means the wireless messaging service is rejecting the block outright.

• A "[P" in error messages in the Failed Messages error screen indicates that the program is starting to send the message – if disconnects occur at this point it usually indicates an invalid wireless receiver ID number.
• Verify that the proper wireless receiver number is entered. Sometimes wireless receivers are assigned two numbers. One number for numeric messaging from a phone and another for the wireless receiver identifier when remote messaging (PIN number). Verify with your wireless messaging service which number to use.
• You may need to verify with the wireless messaging service that the wireless receiver number is activated on the messaging service being called, is programmed for text or short messaging (not numeric-only messaging), and that you are using the correct service number for text messaging.
• Verify that there is no area code in the pager number.
• Verify that you are dialing the correct service number for your wireless receiver—messaging companies sometimes have multiple service numbers, and your wireless receiver ID number must be valid on the system to which you are connecting.
• Some messaging companies will reject messages if the message is too long. Try sending a short message. If it successfully sends, verify the allowable message length with your wireless messaging service, and then set the message size in the wireless messaging service setup.

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(1205) Remote Error: Service forced a disconnect

The wireless messaging service sent the InfoRad Wireless software a disconnect code. This can happen when the service does not accept InfoRad Wireless software’s response to the login prompt.

• Check that any password is valid in the Wireless Messaging Service setup advanced properties. (Note that most wireless messaging services do not require a password.)
• A "[P" in error messages in the Failed Messages error screen indicates that the wireless receiver ID # is incorrect—try and use the PIN number and not the wireless receiver phone number in the receiver’s ID Number field. Double-check the receiver ID to make sure it was correctly entered.
• Some messaging companies will reject messages if the message is too long. Try sending a short message. If it successfully sends, verify the allowable message length with your messaging company, and then set the message size in the wireless messaging service.
• Make sure the wireless receiver has been activated or not disconnected by the messaging company. Optionally, try messaging it from your phone as a numeric pager.
• Verify that you are dialing the correct access number for your receiver—wireless messaging services sometimes have multiple systems, and your wireless receiver number must be valid on the system to which you are connecting.

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(1206) Remote Error: Invalid reply to login

The messaging service did not properly respond after the InfoRad Wireless software’s login.

• Retry sending the message.
• Check the data bits and parity settings (Messaging Service Advanced Settings).
• Check that any password is valid. Remove the password if it is not required by the messaging service.
• Try changing the baud rate (Messaging Service Advanced Settings).
• Check the modem selection in the Communications Setup to ensure that the proper modem is selected.
• Select "Override" in the modem configuration, and click on the Create button to build a custom initialization string for your modem.
• Reference the ‘Using High Speed and Fax modems’ section of the manual or on-line Help and your modem’s manual (reference AT command section) to construct a modem initialization string for your modem.
• Check with your modem manufacturer to insure your modem supports the messaging service Baud Rate and data settings (Ex: 1200, 7, even, 1).

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