InfoRad Wireless Solutions

More...

APC Errors l NT Controller Errors l Network Errors l WCTP Errors l Other Errors

Other Errors

More...

Log into the PC as Administrator and then install the software. Make sure to change to "All Users" when prompted during the installation.

General Notes on Dialing Problems:

Check to see if any other application is using the modem.
Make sure that the phone line is plugged into the "Line" jack of the modem, and not the "Phone" jack.
To rule out software conflicts, turn off any fax receive software, communications software, or remote control software before trying to send a message.
Verify your modem selection
Check for possible device conflicts.

Verify the phone number you entered in your Messaging Service setup. You should always hear a modem connection tone when dialing the correct number.
Hearing a "ring and a beep" means you have inadvertently programmed a receiver number into your messaging service access phone number.

If the message to a wireless receiver is incomplete or garbled, check for the following possible problems:

Check for a "Message Sent" status in InfoRad Wireless software. This indicates that the wireless receiver message was successfully sent to the wireless messaging service. The wireless messaging service then transmits that message to the wireless receiver(s).
Check for a low battery in the wireless receiver.
The wireless receiver could be out of range or in a fringe coverage area for transmission.
The wireless receiver could be in a building with strong RMI (Radio Magnetic Interference i.e., near many computers).
The wireless receiver could be in a building or area of a building that is difficult to penetrate with radio transmissions.
Weak or inoperative wireless receiver (i.e. bad receiver).
Pagers: Try using the PIN number instead of the pager number.
Verify that the wireless receiver has been programmed at the wireless messaging service as an alphanumeric (text) pager or PCS short messaging receiver. If the wireless receiver is receiving numeric characters in the message but not the letter characters – the wireless receiver has been programmed as a numeric-only wireless receiver in the wireless messaging service system and needs to be programmed for alphanumeric/text.