InfoRad Wireless Solutions

Modem Manufacturer Links

Here are links to popular modem support websites.

Conexant modems go to www.conexant.com/customer/md_driverassistance.html See NOTE below
Generic 56k modems go to www.56kmodems.com
3Com/U.S. Robotics modems go to www.3com.com/support/index.html
Actiontec or Datalink modems go to www.actiontec.com
Boca modems go to www.bocaresearch.com/support/support.html
Diamond Supra modems go to http://www.diamondmm.com/default.asp?menu=support&sub_menu=Modems
Digicom modems go to www.broadxent.com
ESS modems go to: http://www.esstech.com/techsupp/drivers.shtm
Hayes modems go to www.hayesmicro.com
ModemBlaster go to www.modemblaster.com
Multitech modems go to www.multitech.com
Xircom modems go to www.xircom.com
Zoltrix modems go to www.zoltrix.com
Zoom modems go to www.zoomtel.com

As a quick test, we recommend that you try the following steps to get your modem communicating with your paging company:

Click Start
Select Control Panel (or Settings, then Control Panel)
Double click on Phone and Modem Options
Click on the Modems tab
Select the appropriate modem (if needed) and click on the Properties button near the lower right
Click on the Advanced tab near the top right
Click the Change Default Preferences button near the bottom
Change the Port speed to 1200
Click the Advanced tab at the top
Change the Data bits to 7 and the Parity to Even
Click OK for All Windows, close the Control Panel window
Send a page to some Dialup Receiver using the InfoRad software for testing
If you continue to receive errors (12XX), try following the steps below...

MODEMS THAT MAY NOT WORK are Winmodems such as the Intel 536/537 and some USB Modems. If you have a US Robotics USB Modem and (following the steps below) you do not receive K0&N0 as shown, and if your modem is not already working, then you may want to try a different modem altogether.

MODEMS WE RECOMMEND are US Robotics modems (Internal PCI or External Serial) or any Internal/External modem with a Conexant chip set.

We also recommend that you have the latest modem driver downloaded and installed directly from the manufacturer's website or media (Floppy Diskette/CD-ROM) that came with the modem.

NOTE: Conexant is not a Modem Manufacturer. Conexant is a manufacturer of chipsets used by PC and Modem OEMs. Conexant urges users to look to their manufacturers for help first. Conexant offers generic modem drivers for their chipsets. Conexant makes the following statement: "It is important to realize that these drivers are not specifically designed for the modem you have and as such will not allow users to enjoy the full customized features of their modems that the original driver software would allow. Additionally, it is also paramount to understand that Conexant makes no guarantees that the generic software downloaded from this site (the site link above) will even work with your modem."

InfoRad Wireless Communications Settings

If you attempt to "Create" a modem init string (using Create in InfoRad Wireless in Setup, Communications, Modem Configuration, "Override System configuration"), and the initial string does not work, try editing the characters at the end of the string.

Here is what you can try if:

Conexant / Conexant chip set modems

When creating an init string for Conexant modems they generally end in these 5 characters: "S37=0"

We suggest replacing the final 5 characters with a "+MS=B212" (or just add +MS=B212 to the end) for 1200 baud or "+MS=B103" for 300 baud. Once fixed, click OK and send a test page to make sure that the Modem is now communicating with your paging company or paging system.

3 Com/US Robotics (Sportster)/X2/Telepath series modems

When creating an init string for USR modems they generally end in these 5 characters:

"K0&NO"

We suggest replacing the final character 0(zero) with a "2" for 1200 baud (K0&N2) or a "1" for 300 baud (K0&N1). "0" allows the modem to negotiate on its own, and allowing the modem to negotiate on its own may not work. Also, when editing the end of the modem init string, sometimes it is necessary to add "&MO" (K0&N0&M0) to force asynchronous communication.
Once fixed, click OK and send a test page to make sure that the Modem is now communicating with your paging company or paging system.

Hayes/Hayes Compatible/Rockwell Chip/K..Flex modems

if end of string reads "S37=0" then try "S37=5" for 1200 baud or "S37=3" for 300 baud (regardless if the prior 2 characters were N1)

if end of string reads "N1S37=0" then try "N0S37=5" for 1200 baud or "N0S37=3" for 300 baud

if end of string reads "S37=0+MS=69,1,1200,1200" then try "S37=5+MS=69,0,1200,1200" for 1200 baud or "S37=3+MS=64,0,300,300" for 300 baud (regardless if the prior 2 characters were N1)

if end of string reads "N1S37=0+MS=69,1,1200,1200" then try "N0S37=5+MS=69,0,1200,1200" for 1200 baud or "N0S37=3+MS=64,0,300,300" for 300 baud.

Once fixed, click OK and send a test page to make sure that the Modem is now communicating with your paging company or paging system.

If you Receive Error 1104 (Could not access modem) upon clicking on the Create button, then Click Here to troubleshoot error 1104 first.