These errors report problems establishing or maintaining the link between the wireless messaging service and the local computer, whether the source of the problem is the wireless messaging service, the software Server, the phone network, or anything else.

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(1301) Communications Error: Could not connect with remote modem

This appears when the phone was successfully dialed, but no "CONNECT" message was received. Common causes are bad service phone numbers, bad modem initialization strings, bad modems (on either end), incorrectly installed modems (no dial tone) and so on.

• Verify that you correctly entered your messaging service phone number and parameters such as baud rate, data parity, and stop bits. You should always hear a high-pitched modem connection tone when dialing the correct number.
• Verify your modem selection or custom init string. If you are using a Fax or high-speed modem disable the data compression and error correction features; see Using High Speed and Fax Modems section for more information.
• Verify that you are dialing the correct service number for your wireless receiver—messaging services sometimes have multiple service numbers, and your wireless receiver number must be valid on the number you are dialing.
• Verify your dialing location settings and selection.
• Check if the messaging service requires a password, and if so, verify that password (normally, messaging services don’t use a password).
• Double-check the custom modem initialization string, if the "override" option was used during modem setup.
• Make sure the modem isn’t attempting to connect to a fax number.
• The wireless messaging system may be experiencing technical difficulties. Check with your messaging service.

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(1303) Communications Error: There was no dial tone on the dialing line

This appears when the local modem could not detect a dial tone, and so could not begin dialing.

• Verify the modem is correctly installed.
• Check to see if the phone line is in use or is working properly.
• Verify that your modem has power, that you have dial tone at your modem, and that your phone line is plugged into the modem jack labeled "line."
• Verify that your dialing location and options are correct (Windows "Telephony" or "Modems" control panels).
• Verify your modem selection.
• If you have a digital phone system, you may need to use a special jack to access an analog phone line. Plugging your modem directly into a digital phone system will not work, and may damage the modem or the phone system.

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(1304) Communications Error: The called number was busy

This appears when the program has already redialed the service provider the specified number of times, and received a busy signal every time.

• Verify the messaging service access number is correct.
• Check if the messaging service is busy or experiencing problems.
• Increase the re-dial on busy setting in Communications Setup, Advanced Modem Settings, Dialing Options.

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(1399) Communications Error

The generic communications error that appears when there is some problem reading data from the communications port.

• Check for any device conflicts.

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