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Other Errors
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Local errors are errors that are the result of problems with the local computer or Modem.
For local errors, check the following
quick tips:
· Make sure the modem is properly connected and turned on. · Verify your modem selection, advanced settings, and other modem options are correct in Communications Setup. · Check to see if any other communications program is currently using your modem or hasn’t properly disconnected from it. ·
Reset or power down your modem.
If it is an internal modem, power your system down and reboot.
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(1104) Local Error: Could not access modem
11XX, 1104, 1105 |
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Error 1104 indicates that the InfoRad Wireless software tried to open the Com Port (or Modem) and could not get an OK response back from the Modem. The trick to fixing this problem is that you need to get the InfoRad software communicating again with the Modem.
If it is an external Modem, it’s more obvious that the
Modem is turned on and working properly. Make sure the lights are working as
they should and make sure that the Modem’s serial cable is properly seated at
both ends (at the Modem itself and at the PC). Also, make sure that the phone
line is plugged into the Line side of the Modem and that (if a phone is
plugged into the Modem) the phone is plugged into the Phone side of the
Modem. If all this checks out ok, then
continue on below.
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This means that the line device
selected for sending pages is unavailable to the system. Usually this means
that the line is in use by some other application. ·
Make sure that the phone line is
plugged into the Line side of the Modem and that (if a phone is plugged into
the Modem) the phone is plugged into the Phone side of the Modem. · Connect a phone to the modem's phone port so that you can listen in on the call made by the InfoRad software. Make sure that there is a dial tone prior to sending a message. |
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Remote errors
happen when the remote system (the wireless messaging service) reports a
specific error or when there is difficulty communicating with the wireless
messaging service. These errors happen after a connection with the messaging
service has been established. |
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(1201) Remote Error: Could
not handshake with Service
12XX, 1201, 1202, 1203, 1204, 1205, 1206 |
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InfoRad Wireless software was able to
CONNECT to the answering modem, but is receiving no further response from the
messaging service. ·
Check to insure the messaging service
modem access number is correct. Note that it may also be called the Terminal
phone number, Alpha Port phone number, Access number, or PCS short messaging
service (SMS) phone number. ·
Check the messaging service
communication parameters – Baud Rate, Data Bits, Parity, and Stop Bit. (Note:
Most wireless messaging services are 1200 Baud, sometimes 2400 or 300; and
are almost always 7 data bits, even parity, 1 stop bit.) ·
Check the modem selection in the
Communications Setup. ·
Select "Override" in the
Modem Configuration dialog, and then click on the Create button to build a
unique initialization string for your modem. ·
Reference your modem’s manual
(reference AT command section) to construct a modem initialization string for
your modem. · Check with your modem manufacturer to insure your modem supports the wireless messaging service Baud Rate and data settings (Ex: 1200, 7, even 1). |
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The wireless messaging service did not
return any response code after the InfoRad Wireless software sent a data
block; generally a result of a poor connection, or can be a problem at the
messaging service. ·
Retry sending the message(s).
· If received when sending multiple messages, check with your wireless messaging service for any limit on the number of messages that can be sent in a single dial-up session. |
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The messaging service responded to a
data block with the NAK code. ·
Retry sending the message.
·
Remove the area code from the wireless
receiver ID number (text pagers). ·
Check the maximum message size, lower
the message size setting to 80 characters and retry. ·
Verify the proper wireless receiver ID
number is entered. · Use the wireless receiver’s PIN number. |
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The wireless messaging service
responded to a data block with the abandon code. This means the wireless
messaging service is rejecting the data block outright. It is most likely
that either the Receiver's ID is entered
incorrectly or the pager is not
setup for "UVB" with your paging company.
·
Make sure that you've entered
the correct ten-digit phone number (sometimes the seven-digit phone or some
PIN number provided by your paging company), no dashes, parentheses, or
spaces. · If you're certain you've entered the correct phone number, then check with your local paging representative to make sure that the pager is programmed for "UVB".
If you have Arch (USA Mobility) pagers and you know that you’ve entered the correct phone number, call your local Arch representative and verify that the pager(s) are setup for UVB. Other Helpful Tips: ·
A "[P" in error messages in
the Failed Messages error screen indicates that the program is starting to
send the message – if disconnects occur at this point it usually indicates an
invalid wireless receiver ID number. ·
Verify that the proper wireless
receiver number is entered. Sometimes wireless receivers are assigned two
numbers. One number for numeric messaging from a phone and another for the
wireless receiver identifier when remote messaging (PIN number). Verify with
your wireless messaging service which number to use. ·
You may need to verify with the
wireless messaging service that the wireless receiver number is activated on
the messaging service being called, is programmed for text or short messaging
(not numeric-only messaging), and that you are using the correct service
number for text messaging. ·
Verify that there is no area code in
the pager number. ·
Verify that you are dialing the correct
service number for your wireless receiver—messaging companies sometimes have
multiple service numbers, and your wireless receiver ID number must be valid
on the system to which you are connecting. · Some messaging companies will reject messages if the message is too long. Try sending a short message. If it successfully sends, verify the allowable message length with your wireless messaging service, and then set the message size in the wireless messaging service setup. |
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The wireless messaging service sent the
InfoRad Wireless software a disconnect code. This can happen when the service
does not accept InfoRad Wireless software’s response to the login prompt. · Check that any password is valid in the Wireless Messaging Service setup advanced properties. (Note that most wireless messaging services do not require a password.)</ |
