Cellular Enterprise Messaging / Business Messaging Services

InfoRad Messaging Software supports the Enterprise Messaging / Business Messaging Services provided by the major cellular carriers.

The enterprise-level services offered by the major wireless carriers are an alternate method of sending text messages to phones. With enterprise-level services you can use the wireless carriers' internet SNPP and WCTP gateways, which are a more direct and reliable way to send messages than SMTP.

SNPP and WCTP gateways (and their associated protocols) do not have the inherent problems of SMTP (email) systems such as delays, issues with anti-virus programs, and SMTP server SPAM rules.

All InfoRad products (Desktop, Network/Enterprise, and Watch-IT Monitoring applications) support message delivery via SNPP, WCTP, SMTP, and dial-up TAP for these four carriers: Verizon, Sprint Nextel, AT&T and T-Mobile. The services can be added once accounts are obtained, or they may already be programmed in the default database, in which case you need only to add your Authentication credentials to the Messaging Service setup.

All Enterprise Messaging / Business Messaging services provide “enterprise-level service" (availability and delivery) as opposed to consumer-grade service.

Without these enterprise-level services, customers are limited to “consumer-grade” dial-up TAP and  SMTP (email). (Note that consumer-grade SMTP may have limited accessibility and capability.)

 Below is information on each wireless carriers' service, including how to sign up for service or obtain an account.

Verizon Wireless has a service called “Enterprise Messaging” (EMAG). Enterprise Messaging customers are granted access to the Verizon Wireless internet SNPP and WCTP gateways.  These are gateways directly into their system and don’t depend on the internet email system for relay and delivery. (There is an SMTP gateway available (apart from the "consumer-grade" email gateway) for Enterprise customers, if this is preferred over SNPP/WCTP.)

"Enterprise Messaging" supported protocols include: internet protocols SNPP, WCTP, and SMTP (email).

Typically an organization will sign up for an “Enterprise Messaging” account, after which they can send to any Verizon phone (individual and organizational phones) using the Enterprise Messaging SNPP and WCTP gateways.

Contact a Verizon business account sales rep (or government account sales rep) for information on an Enterprise Messaging account.

Alternately, contact Verizon customer support at 800-922-0204 for assistance.

For more information on Verizon Enterprise Messaging Access Gateway service see:

Home: EMAG (vzw.com)

Login: EMAG Login - top of page "Sigh in here"

Products: EMAG Products (vzw.com)

AT&T Wireless has a service called “Business Messaging” (formerly “Enterprise Paging”).

Business Messaging customers are granted access to the AT&T Wireless internet SNPP and WCTP gateways. These are gateways directly into their system and don’t depend on the internet email system for relay and delivery. (There is an SMTP gateway available (apart from the "consumer-grade" email gateway) for Business Messaging customers, if this is preferred over SNPP/WCTP.)

"Business Messaging" supported protocols include: internet protocols SNPP, WCTP, and SMTP (email); and dial-up TAP protocol (via modem).

"Business Messaging" can be added to specific phones (individual plans). For instance, they can substitute or add the "Business Messaging" service to their phone, in much the same way a phone subscriber would add a "text messaging" service to their account.

Customers that have individuals that wish to use their personal phones for messaging may want to consider requiring the Business Messaging individual service for the reliability over SMTP.

"Business Messaging" is also available in 'Bulk Plans' for organizations, that is "Business Messaging" service on a single account for multiple AT&T devices (personal and / or organizational devices) rather than service separately for individual accounts.

Contact AT&T for information on "Business Messaging" service.

For more information on AT&T Wireless Business Messaging service see:

AT&T Business Messaging Product Brief

AT&T Business Messaging Home Page

AT&T Business Messaging FAQ

Sprint Nextel has a service called “Sprint Enterprise Messaging Gateway”.  Enterprise Messaging customers are granted access to the Sprint internet SNPP and WCTP gateways. These are gateways directly into their system and don’t depend on the internet email system for relay and delivery. (There is an SMTP gateway available (apart from the "consumer-grade" email gateway) for Enterprise customers, if this is preferred over SNPP/WCTP.)

"Enterprise Messaging" supported protocols include: internet protocols SNPP, WCTP, and SMTP (email).

An organization applies for the account which can then can used it to send to any Sprint or Nextel phone.

You must sign up for a Sprint Enterprise Messaging Gateway account for access. 

NEW – Account signup: https://emg.sprint.com (Click on the ‘Sign up now!’ button)

Information (and setup): http://www.inforad.com/newsprintnextelgateway.html

T-Mobile has recently added Enterprise Messaging services. Enterprise Messaging customers are granted access to the T-Mobile internet SNPP and WCTP gateways.  These are gateways directly into their system and don’t depend on the internet email system for relay and delivery. (There is an SMTP gateway available (apart from the "consumer-grade" email gateway) for Enterprise customers, if this is preferred over SNPP/WCTP.)

"Enterprise Messaging" supported protocols include: internet protocols SNPP, WCTP, and SMTP (email); and dial-up TAP protocol (via modem).

Contact a T-Mobile Business-to-Business (B2B) Sales Representative for information about an Enterprise Messaging Access Agreement.

For more information on T-Mobile Enterprise Messaging service see:

T‑Mobile Introduces Suite of Solutions to Help Support Business and Government Customers | T‑Mobile Newsroom (t-mobile.com)

Business:

Business Phones, Plans, Wireless Solutions | T-Mobile for Business

Government: 

Government Wireless & Mobility Solutions | T-Mobile for Business

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