Paging Software for Wireless Messaging to PCS phones, Alphanumeric Pagers, and PDA's InfoRad's FAQs

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FAQs

1. How to Setup InfoRad Receivers (Pagers and Cell Phones)?

To send text messages to cellular phones, it is most likely that you will have to setup your InfoRad software to send text messages via Internet email. While the link below will show you a couple different ways to do so, we recommend that you use your own outgoing email server as a Messaging Service (if possible).Click the following link to set up Pagers and Cell Phones via the Internet.
If you do not know your Internet Service Provider (ISP) and if you use Outlook 2000 to send out email, then try our Interactive HowTo's and follow the one for Outlook 2000.


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2. 4 Ways to Text Message via SMTP (Email)

Basically, there are four ways to send text messages (to cell phones and email addresses) via Internet email (SMTP)...
  1. One way (which may or may not work for you) is to connect directly to the cell phone company's email server. For instance, if you have a Verizon phone, you would enter XXX5551212@vtext.com for the Receiver's ID/Email Address, and use Verizon PCS - Internet SMTP for the Messaging Service (Refer to Verizon Setup for more information. Make sure to click the link at the bottom to continue without using your ISP). However, this direct connection is no longer preferred because it may not work for you and may also cause problems related to Spam.

  2. Another (more preferred) way to connect is to use your own outgoing email (SMTP) server as a Messaging Service. Your Own ISP Email Server shows you how to setup your own outgoing email (SMTP) server as a Messaging Service.


  3. A third way is to try using some third party email server, such as Google's GMail server, as described in the following Word document Google.doc. The nice thing about Google is that they support secure (SSL) connections over port 465. They also show you emails (or in this case text messages) that were sent using 3rd party software (such as InfoRad) in your Sent folder online in your GMail account.

  4. The final way to send text messages via Internet email (SMTP) is to use some 3rd party software that can host your computer as an email server. Try Googling "SMTP Server" for more information.


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3. I'm having Problems using my Internet Service Provider's (or ISP's) email server, I cannot send text messages to cell phones using the list of Messaging Services, what else can I do?

InfoRad software supports SMTP connections to any SMTP server. Therefore, one option may be to try using some other 3rd party SMTP server, such as Auth SMTP.
InfoRad also supports SSL connections to SMTP servers, including Google.



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4. Can I get Tech Support for my Demo Version of InfoRad Wireless paging software?

Yes, Demo Versions come with technical support during the demo evaluation period. Demo customers can call (216) 531-1369 or send us an email to techsupport@inforad.com.

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5. What are Receivers?

Receivers are Pagers, Cell Phones, and Email Addresses of any kind. You can enter your Receivers in the InfoRad software under Edit, Receivers (Show Me). How do you Setup Receivers? Click on the Services & Receivers link near the top.


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6. What are Messaging Services?

Messaging Services are computers to which your InfoRad software can connect (to a paging or cellular company) so that a text message can be sent to a Receiver or group of Receivers (listed with the paging or cellular company). A Messaging Service can be an Email Server (SMTP) if the Receiver contains an email address for the Receiver's ID. Otherwise, a Messaging Service may be a SNPP (Simple Network Paging Protocol) Server or a WCTP (Wireless Communications Transfer Protocol) Server.

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7. I have had my InfoRad software for over 90 Days, Why Do I Need AlphaCare™?

In an effort to ensure that you receive the best service possible, we offer the AlphaCare™ support/maintenance program. AlphaCare™ Support Services extends the products initial 90-Day support period to 1 Year. If you have had your InfoRad software for more than 90 Days, without AlphaCare™, you may not be entitled to tech support. AlphaCare™ Support Services includes Priority Tech Support and version point release updates during the AlphaCare™ Support period while providing commercial quality software and support, which is InfoRad's® pledge to all of our customers as we realize reliable wireless messaging is important to you. ( Get AlphaCare™ today! )


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8. Latest Version of InfoRad Software

The latest version of InfoRad software is Version 10.3.8. (What Version Do You Have?).
For a list of the latest features, refer to our Feature Comparison Chart

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9. Can I get Tech Support for my Older AlphaPage® Product?

AlphaPage software (other than the new AlphaPage First Responder) is an older version software that was made for Windows 3.x systems, and due to changes in technology is no longer being supported. InfoRad is currently supporting versions 9.6.4 to 10.X (10.3.8 is the latest version) of InfoRad Wireless software (the replacement for AlphaPage software). Previous versions are no longer supported. You may want to download a demo of InfoRad's latest software (Just click Demos at the top). Contact Sales@InfoRad.com @ 800-228-8998 to upgrade your software to one of the current products.


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10. For Technical Support, you will need the Serial Number and Version Number from your InfoRad software?

You may find this information located under the Help menu at the top of the Inforad Wireless software, then select About. The serial number and version is located near the bottom of the window (Show Me).

If you find your Serial Number to be a series of question marks, then reinstall your InfoRad software for All Users to fix the problem.
  • Click Here to Email Tech Support or Call (216) 531-1369.

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    11. How to Get My InfoRad Software Back if I lose it

    First, You will Need AlphaCare™ If you do not already have it. Otherwise, if you do have AlphaCare, you can Email Us Your Serial Number and Version (Show Me) so that we can create an account and send you a link from which you can download the InfoRad software. You can also call 1 (800) 228-8998 or email to have a CDROM sent to you. When downloading, we recommend that you save a copy of the download to a Floppy or CDROM so that if your computer crashes, you do not have to wait around on us to obtain another copy to reinstall.



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    12. How do I send Text Messages to Cell Phones?

    New Users: There are different ways to send text messages to cellular phones. The recommended way, is to setup your own email server as a Messaging Service - your own email server meaning the email server provided by the organization in which you work or by your Internet Service Provider.
  • If you have a local IT/IS department, give them a call and try entering "ISP" as a Keyword for help (Show Me).



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    13. I have a High Speed Internet (cable modem/DSL line/LAN) connection, Do I Need to be Online to Send Text Messages with InfoRad Wireless software?

    It is up to your paging or cellular company as to whether or not they support Dialup Text Messaging (using a Dialup Modem connected to your PC - Show Me). Therefore, if your Paging or Cellular company supports Dialup Text Messaging (via TAP), then you do not need to be online to send text messages. However, you do need a Dialup Modem. If your Paging or Cellular company supports Internet Text Messaging (using your High Speed DSL or Cable Internet connection), then you do need to be online to send text messages.
  • View a List of Dialup Messaging Services
  • List All Messaging Services



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    14. I keep getting this Error Messages (Ie. 11XX, 12XX ... 6xxx, 7xxx) when I try to send a message?

    Look at the List of Error Codes. If after trying all possible solutions you are still having trouble, please contact InfoRad TechSupport @ 216-531-1369 for further assistance.


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    15. I was referred to your website by my paging service. Do you Support any Other Paging Products?

    InfoRad only supports InfoRad Wireless Messaging Software products. We invite you to try out our products. Demo versions are available for all InfoRad Wireless Messaging Software products ( Download a Demo ).


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    16. Do you have a Dialup Modem Access Number for my Local Paging Company?

    Local Modem access numbers are available through your Messaging Service. Please call your local Paging Representative for a local access number in your area, then refer to our Interactive Demos for a walkthrough for setting up your InfoRad software. We have a List of Nationwide Access Numbers


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    17. Is InfoRad Wireless software Compatible with Windows 2000, Windows XP, and Windows Vista?

    Yes, InfoRad software has been tested with these operating systems and no significant problems were found during testing. However, refer to InfoRad on Vista for key information.


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    18. How to Increase the Size of Text on this website?

    For Internet Explorer and Netsacpe users, developers were nice enough to add this into their Browser
  • Press and Hold the Control button on your keyboard
  • Press the + key to increase the Font Size
  • Press the - key to decrease the Font size


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    19. How can I Reset the password to my InfoRad software?

    First, try using the default password - priv. If that does not work, then log into the computer as an Administrator (or contact your local Administrator) and follow These Steps.


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    20. How to Load and Save Program Files?

    Show Me



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    21. I recently upgraded, Where did my logged messages go?

    Your logged messages are still there, but they are no longer viewable in the software due to a format change. If there's a need to access your older logged messages please follow the steps on the following Pages. Note that there are some graphics (pictures) on the Pages that may take a little time to load. There are also links to click on, which will walk you through the process.



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    22. How can I Verify the cellular company to which a phone number belongs?

    Go to Search Bug and enter the phone number.


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    23. Text Message Abbreviations Dictionary

    Go to Webopedia


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    24. How can I Create a Large List of Receivers Quickly using Excel?

    Follow the steps using Excel - outlined in Using Excel to Create Receiver List.doc


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    25. How can I find out What is my Outgoing email (SMTP) Server?

    The easiest way is to contact your Internet Service Provider. You might also find information on your Internet Service Provider's website. If you use Outlook, you may be able to find the information under Tools and select Accounts (or Email Accounts). Look for the Outgoing email or SMTP Server address and whether or not it requires authentication. We have an interactive demo for Outlook 2000 users. We also have a List of some common ISPs to walk you through the Messaging Service setup. If your ISP is listed, then click on the ShowMe link for it - near the bottom.


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    26. How to Setup Communications (Dialup Modems)?

    Show Me



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    27. How to Setup Internet Settings?

    InfoRad software comes preset to send text messages via the Internet.
    Click Here




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    28. How to Setup Preferences?

    Click Here




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    29. How to Route On Failure?

    Route On Failure is available for AlphaPage First Responder, Watch-IT ASCII X (or Unlimited), ASCII 75, and ASCII SV, InfoRad Enteprise and Enterprise SV. For setup help, Click Here








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    30. How to Use the Options Button?

    Click Here




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    31. How to Use Predefined Messages?

    Click Here




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    32. How to Create/Use Template Messages?

    Refer to our new Interactive demo for creating Message Templates. You can also download Tech Support Request.tml here if you would like: Save this file Tech Support Request.tml to your InfoRad Wireless folder (normally found under C:\Program Files\InfoRad Wireless\).

    Click Here




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    33. How to Schedule Messages?

    Click Here






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    34. AlphaPage First Responder

    Refer to the AlphaPage First Responder Online Users Manual:

  • What You Need To Get Started | Installation




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    35. InfoRad Wireless eText

    Refer to the InfoRad Wireless eText Online User's Manual:

  • Features | What You Need To Get Started | Installation
  • eText Installation Walkthrough (Word Doc - 30 Pgs)
  • eText Upgrade Walkthrough (Word Doc - 26 Pgs)



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    36. InfoRad Wireless Office

    Refer to the InfoRad Wireless Office Online User's Manual:

  • What You Need To Get Started | Installation
  • Office Installation Walkthrough (Word Doc - 30 Pgs)
  • Office Upgrade Walkthrough (Word Doc - 26 Pgs)



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    37. InfoRad Wireless Pro

    Refer to the InfoRad Wireless Pro Online User's Manual:

  • What You Need To Get Started | Installation
  • Pro Installation Walkthrough (Word Doc - 30 Pgs)
  • Pro Upgrade Walkthrough (Word Doc - 26 Pgs)



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    38. How to use IW Watch-IT ASCII With Wintac, CST, and BottomLine Software

    Refer to the InfoRad Wireless Watch-IT ASCII Online User's Manual:

  • System Requirements | Features | What You Need to Get Started | Installation
  • Wintac Users: Word (~ 13 Pages)
  • BottomLine: Word (~ 12 Pages)
  • CST Users: Word (~ 6 Pages)



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    39. Enterprise and Enterprise SV

    Refer to the InfoRad Wireless Enterprise Online User's Manuals:

  • What You Need To Get Started (PDF, 140 pgs total)
  • System RequirementsInfoRad Enterprise SV Controller
  • Features
  • Installation - Overview and Security | Enterprise | Enterprise SV

  • Conceptual Drawings (Excel, approx. 3 Wkshts)
  • Setting up a 2nd Controller
    Note: Follow the 2nd Controller Setup instructions to overcome the Overlapped I/O Error. Setting up a 2nd Controller on a PC will allow the user to not have administrative rights to the Server PC. (Word, approx. 2 pgs)

    You can also try Tech Support's Word documents for:
  • Enterprise SV Installation (Word, approx. 2 pgs)
  • Enterprise SV Upgrade (Word, approx. 2 pgs)
  • Enterprise SV Upgrade to a New Server (Word, approx. 4 pgs)
  • Enterprise Installation (Word, approx. 3 pgs)
  • Enterprise Upgrade (Word, approx. 2 pgs)
  • Enterprise Upgrade to a New Server (Word, approx. 5 pgs)




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    40. Enterprise SV Service Issue

    When installing on Windows 2003 Server, use the UNC path. The Service does not install/run properly when using mapped drives. Windows 2000 Server works with either.


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    41. How to Convert Comma-Delimited files (generated by Excel, Access, etc) to use with InfoRad software?

    Refer to InfoRad's Database File Conversion Utilities



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    42. A Note about IRT File Permissions

    IRT File Permissions


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    43. How to Purchase InfoRad software

  • Refer to the Buy Now link at the top
  • Click on your product of choice from the list
  • Click on the Buy Now button
  • Adjust the order as necessary
  • If you have a Coupon code, now is the time to enter
  • Once all order information is verified, click on the CheckOut button
  • You will then need to enter your email address and password, or select the option for new customers
  • From here, you will again verify your order and select a Payment method
  • Once finished, you can click the Secure Order button at the bottom
  • Once your order has been processed, you should then have the Download button available to you
  • If you were not able to download the software at that time, you are able to return to the download button at a later date. Just Click on the Buy Now link (acting like you are going to purchase the software), then Login. Enter your email address and password and click the Secure Server Login button. Click the Check your order status link, enter your Order number (which you should have received an email), change the Document Type to Orders and click GO. You should then have the Download button available to you. Otherwise, if you continue to have difficulty downloading the InfoRad software, call (800) 228-8998 for assistance. Have the Serial Number and Version (Show Me) or Order Number available for verification. You can also send an email to sales@inforad.com or techsupport@inforad.com.



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    44. How to Download your software that was already purchased

  • Refer to the Buy Now link at the top
  • Click on your product of choice from the list
  • Next, click on the Login tab at the top
  • In the registered user section at the top, enter the same email address and password used to purchase the software
  • Once all order information is verified, click on the Secure Server Login button
  • Once you log in successfully, Click on the Check Your Order status link
  • Enter your Order Number and select Orders and Click the GO button
  • You should then have the link to Download your InfoRad software available to you. Otherwise, if you continue to have difficulty downloading the InfoRad software, call (800) 228-8998 for assistance. Have the Serial Number and Version (Show Me) or Order Number available for verification. You can also send an email to sales@inforad.com or techsupport@inforad.com.



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    45. How to Purchase from another Vendor if InfoRad's Webstore is not working?

    A: Try your download from our E-commerce partner - Digital River. Also, refer to Questions and Answers from Digital River.

    InfoRad


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    46. Why is my InfoRad software not logging my messages?

  • Log out of the PC and log back in as Administrator
  • For Office, Pro, eText, and AlphaPage First Responder, browse to the InfoRad Wireless directory, which is normally located under C:\Program Files\InfoRad Wireless. Go to the Properties of the InfoRad Wireless folder and allow Full Control Permissions, under the Security tab, to the Everyone Group.
  • For Enterprise and Enterprise SV Users, browse to the affected Client's local working directory. You can find out where the directory is located by right clicking on the shortcut to the Client (normally on the Desktop), click Properties and take note of the Start In folder/directory. Go to the Properties of the working folder and select the Security tab. Make sure that you add All Users or the Everyone group and allow them Full Control to the folder or at least Write permission in this case. If the users log onto a domain, you'll then have to add Domain Users or some domain group and give them Full Control or Write permission.


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    47. Corrupt Installation Detected

    You will need to install the InfoRad software from either an Administrative account or a Power User account. Otherwise, you will receive this error.
  • Log out of the PC and log back in as Administrator or a Power User
  • Install the InfoRad software
    Note that you may also need to allow All Users of this computer to change my files and folders for the InfoRad Wireless folder.


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    48. Why is my software not keeping my Receiver List after I close the InfoRad?

    The InfoRad software keeps this information while the software is up and running in front of you. However, when you close out of the software, if the software is not able to write this information to files (Users.irt, Groups.irt, Services.irt), then the software does not complain about it, it just does not write the information. The information is lost. So here's how to fix your problem:
  • Right click on the shortcut to the InfoRad software (normally on your Desktop) and select Properties
  • Click on the Find Target button near the lower left
  • Next, right click anywhere in the white space of your Windows Explorer window and select Properties (The title at the top of your Window should read as "InfoRad Wireless Properties")
  • Under the Security tab, Click the Add button
  • If you are on a Domain, enter Domain Users in the white box and click OK. Otherwise, Enter All Users in the white box and click OK.
  • Make sure that you Allow Full Control permissions for the Users.
  • Click OK and test your InfoRad software. Under Edit, Receivers, add a New Receiver (Simply enter Test for the Name, Test for the Receiver's ID and Click OK for all). Close the InfoRad software and reopen it to make sure that the newly added Test Receiver stays. If so, then you can delete Test and resume normal operations - enter your Receiver list manually or load them from some other software.


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    49. Why is my Modem Not Dialing?

  • Check to see if any other application is using the modem.
  • Make sure that the phone line is plugged into the "Line" jack of the modem, and not the "Phone" jack.

  • To rule out software conflicts, turn off any fax receive software, communications software, or remote control software before trying to send a message.
  • Verify your modem selection under Setup, Communications
  • Check for possible device conflicts.


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    50. After dialing, a voice or a ring and a beep is heard

  • Verify the phone number you entered in your Messaging Service setup. You should always hear a modem connection tone when dialing the correct number.
  • Hearing a "ring and a beep" means you have inadvertently programmed a receiver number into your messaging service access phone number.


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    51. "Tone Only" or a blank message, only numbers are sent, or message is garbled or incomplete.

  • Check for a "Message Sent" status in InfoRad Wireless software. This indicates that the wireless receiver message was successfully sent to the wireless messaging service. The wireless messaging service then transmits that message to the wireless receiver(s).
  • Check for a low battery in the wireless receiver.
  • The wireless receiver could be out of range or in a fringe coverage area for transmission.
  • The wireless receiver could be in a building with strong RMI (Radio Magnetic Interference i.e., near many computers).
  • The wireless receiver could be in a building or area of a building that is difficult to penetrate with radio transmissions.
  • Weak or inoperative wireless receiver (i.e. bad receiver).
  • Pagers: Try using the PIN number instead of the pager number.
  • Verify that the wireless receiver has been programmed at the wireless messaging service as an alphanumeric (text) pager or PCS short messaging receiver. If the wireless receiver is receiving numeric characters in the message but not the letter characters – the wireless receiver has been programmed as a numeric-only wireless receiver in the wireless messaging service system and needs to be programmed for alphanumeric/text.


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    52. Client(s) Could Not Obtain License File

  • It’s likely that you need to add Full Control or Read/Write/Modify permissions for InfoRad users to the License.IRT file permissions in the Shared InfoRad Enterprise folder on the Server (or PC that is acting as the Server). InfoRad Client users require at least Read/Write/Modify permissions to the License.irt and Install.ini files, Full Control permissions to the MSG folder. and the folder Share permissions should be set to Full Control.

  • On the InfoRad Enterprise Server, under Computer Management - Shared Folders - Open Files: check to see if any workstation has the License.irt file open. If open, right click and close the open file. Clients should once again be able to access the License once closed.


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    53. Controller Could Not Obtain License File

    Click OK and browse into the Service folder (Normally, the Service folder is located under C:\Program Files\InfoRad Enterprise SV Service). Once you’re in the Service folder, just click the Open button. You should now be back at the Controller, the Service Status should be running (or you can Start the Service) and you can finally add Receivers under Edit, Receivers.


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    54. Clients send messages, but messages stay in waiting state

  • Check the Clients message path and make sure that it is correct. We recommend to use the UNC path ("\\ServerName\Shared InfoRad Folder\MSG\") rather than some mapped drive. This way, the Controller's message directory and all Clients can share the same message path/directory and it is consistent across the board for all. The only thing left to do then would be to make sure that the appropriate permissions are set for all users who need access to the Client. If users log onto a domain, make sure to add Domain Users or some similar domain user/group and allow Full Control permissions to the shared folder.
  • Another case shows that if there is no Area Code entered under Control Panel's Phone and Modem Options (on the server), then the Service may not be sending messages for the Clients. This can occur even if you are not planning on using a dialup modem to send messages.


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    55. Message goes away without error, but is never received at device (pager or cell)

  • Normally, this problem occurs when messages are sent via Internet email to some cell phone (could also be a pager or regular email address) that uses an email address for the Receiver's ID and there is no ReplyTo Email Address entered under Setup, Internet Settings, Other tab - ReplyTo Address field (older versions ReplyTO tab or Email SMTP tab). Enter a ReplyTo Email Address in the ReplyTo Address field and click OK. Send another test page to see if the message gets to the device (or email address). If not, then there may be some other underlying issue. Check to make sure the email address is entered correctly, letter for letter. If there is one digit or character incorrect, this may cause the message to not get to the device. The Receiver's ID must be precise!
  • Another occurrence is that the message was never sent in the first place. Check under List, Logged Messages to verify that the message for that particular Receiver was actually sent. If not, then investigate the following possibilities:
  • Click Edit and select Receivers
  • For the affected Receiver(s), double click on the name of the Receiver or select it and click the Edit button
  • Take a note of the Messaging Service selected for that Receiver under the Wireless Receiver Setup window
  • Click the Cancel button, and take a note of the Service for the affected Receiver(s) under the Listing of Receivers window
  • Do the Services Match? If not, then this problem needs corrected. You can Add the appropriate Messaging Service under Edit, Messaging Services or under Edit, Receivers, double click on the name of the affected Receiver and click the Add button to add a new Messaging Service. NOTE: Make sure that you name the Service exactly as it shows under Edit, Receivers so that the Service will match up correctly to the Receiver(s) with the broken link!


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    56. Sprint PCS - Internet SMTP Messaging Service Information

    A customer stated that switching from mx.messaging.sprintpcs.com to smtp.sprintpcs.com worked to get the messages flowing again. You can try the same. However, we're not certain if this would be a permanent fix or not. In fact, we would still recommend using your own email server, or the email server provided by your ISP, as opposed to connecting directly to Sprint's email server(s).
  • Refer to InfoRad's List of Messaging Service for setup help with Sprint.
  • Search for Keyword ISP for help with setting up your own email server as a Messaging Service.


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    57. American Messaging vs. Airtouch vs. Network Services vs. Verizon Paging

    Airtouch, Verizon Paging, and network Services are now American Messaging. Use American Messaging servicea. Use American Messaging for the Messaging Service may be your solution.


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    58. McAfee Enterprise 8.0.doc

    Normally, this Word document is enough to fix Error 6101: McAfee Enterprise 8.0.doc


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    59. Transferring Database Files - Quick and Easy

    Click Here

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    60. How does InfoRad's APC engine (Watch-IT ASCII / Enterprise / Enterprise SV) handle ReplyTo Email Addresses?

    If there is a ReplyTO Email Address entered in the ASCII text file for InfoRad to send as a text message, it will use that ReplyTo Email address. If there is not a ReplyTo Email Address entered in the ASCII text file, but there is a ReplyTo Email Address entered in the software (Under Setup, Internet Settings, Email SMTP/ReplyTo/Other tab) then it will use that email address.


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    61. Message Sent but Not Received

    If you are sending text messages to cell phones via the Internet (Email), then make sure that you have a ReplyTo Email Address entered under Setup, Internet Settings... Show Me

    Otherwise, if you are sending text messages to pagers and the message went away without error, the it is safe to presume that the message was delivered to the paging company successfully. Most likely, it is up to the paging company to get the message to the pager. You can check under List, Logged messages to make sure (Click on the Details button near the top, right for the appropriate Receiver). Also keep in mind that this is "wireless communication." Therefore, you may want to make sure that the pager is not located in an area where the pager is not able to receive text messages. Call your local paging company for further troubleshooting.

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    62. Which Wireless Carriers support SNPP to Cell Phones

    Currently and to the best of our knowledge, ALLTEL, AT&T, Sprint Nextel, T-Mobile, Verizon Wireless, and Roger's PCS Canada support the Internet SNPP protocol. Sprint Nextel, T-Mobile, and Verizon Wireless require that you obtain an Enterprise Messaging account in order to use their internet gateways. AT&T's Enterprise Paging service requires that you add that service to your phone account(s). ALLTEL requires that your location be "white listed" with their server. For more information on Cellular providers Enterprise Messaging / Enterprise Paging service for texting to cell phones, please contact InfoRad TechSupport. techsupport@inforad.com

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    63. Modem AT Commands - Disable Speaker

    The following Word document will show you one way to disable the modem's speaker in Windows.

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    64. Using Your ISP's Outgoing Email Server

    Refer to Your ISP Email Server.doc for more information.

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    65. Possible problem with MSN Service listed on website fixed

    Email Account that is used for the example in the Messaging Service Setup showed johndoe@email.msn.com and was changed to johndoe@msn.com.

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    66. American Messaging vs. Verizon

    If you have an American Messaging pager setup in your InfoRad software and pages are sent without error but never get to the pager, then try selecting Verizon Paging - Internet SNPP.


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    67. Cell phones that are not likely to work with InfoRad software

    Revol does not support internet or dial-up text messaging. At this time and to the best of our knowledge, all other carriers support at least one of the protocols available in InfoRad Messaging Software.

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    68. Sending text messages to Tracfones / Straight Talk / NET10

    If you know the cellular carrier for the Tracfone (Ie. Cingular, US Cellular, Verizon, etc), then setup the Receiver/Messaging Service for the appropriate cellular carrier according to the instructions on our website (Show Me). Otherwise, go to Search Bug, enter the cell phone number to find out the wireless carrier, then setup the InfoRad software according to the instructions on our website (Show Me).


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    69. If you Receive a Winpage.exe error

    Possible issues:

    1) Turn off any Windows Compatibility settings (Shortcut Icon - Properties or Winpage.exe file - Properties)
    2) On the InfoRad Wireless program folder, grant 'Users' group Full Control under Security permissions
    3) If using a MODEM for dial-up paging/texting, power cycle the PC - and the MODEM if external
    4) Verify that Telephony (TAPI) service is running on the PC (Administrative Tools - Services - Telephony). The Telephony service should be listed and Started)
    5) If you have been using Scheduled Messages, rename the 'SCHEDPGS.IRT' file in the InfoRad Wireless program folder and see if that resolves the issue.

    If none of the above help resolve the issue Please Contact InfoRad Tech Support (techsupport@inforad.com)

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    70. InfoRad Wireless Enterprise Server application - extremely slow

    A past customer case showed that EAV Antivirus on the server seemed to have been causing the problem. Once the customer uninstalled the EAV Antivirus software, everything seemed to function fine.

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    71. Why does it take a long time (delays in messaging) to get to the Receiving device (Ie. Pager or Cell Phone) when using SMTP services?

    If you are sending text messages to pagers, cell phones, and regular email addresses, then there could be delays in the messages getting to the Receiver(s). This is dependent upon internet email server relay. For instance, if you are using your own organization's email server and if that email server must handle all email within the organiation and if it's taxed with anti-spam software, antivirus, etc, then it's likely that your text messages will need to wait their turn before being sent by that email server. Therefore, you may want to look for an email server that you can use that is more reliable for your text messaging needs.

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    72. Alternative Messaging Services - A Family Tree Approach

    The following is a list of Alternative Messaging Services that you might be able to use within the InfoRad software:



    USA Mobility Alternatives

    American Messaging Alternatives

    Verizon PCS - Internet SMTP (However, we do not necessarily recommend connecting directly to Verizon's email servers)

    There are two email servers with Verizon - smtp-bb.vtext.com and smtp-sl.vtext.com. They are interchangeable.

    Verizon also supports Dialup TAP.

    AT&T Wireless / Cingular PCS - Internet SMTP

    There are various email addresses for AT&T Wireless / Cingular phones. Therefore, you may want to contact an AT&T Wireless representative for that particular cell phone if you are not certain. Otherwise, start at the top and work your way down:

    AT&T Wireless / Cingular's Enterprise Paging for cell phones is a different plan and would use a different email address from the ones above:

    However, AT&T Wireless / Cingular's Enterprise Paging also supports the Internet Paging Protocols - SNPP and WCTP - as well as Dialup TAP, unlike the standard text messaging email addresses listed above.

     

    You can also refer to Brad Dye's website for a nice look at the Family Tree of Paging Companies.


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    73. Server Unavailable

    Check the Clients' and Controller's message path and make sure that it is correct and the same. For the message path, we recommend using the UNC path ("\\ServerName\Shared InfoRad Folder\MSG\") rather than some mapped drive. This way, the Controller's message directory and all Clients can share the same message path/directory and it is consistent across the board for all. There should also be a file in the message path called Alive.srv. Therefore, if you browse manually to the message path, you should see the Alive.srv file. If not, then make sure that the Enterprise SV Service or Enterprise Server application is up and running. The only thing left to do then would be to make sure that the appropriate permissions are set for all users who need access to the Client. If users log onto a domain, make sure to add Domain Users or some similar domain user/group and allow Full Control permissions to the shared folder, and that the Share permissions on the folder are set to Full Control.


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    74. Telus Mobility - Dialup TAP

    Please contact your Telus representative for the local Telus Dial-up TAP MODEM phone number.

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