Without “Enterprise” services, you are limited to dial-up TAP and “consumer-grade” SMTP. Consumer-grade SMTP may have limited accessibility and capability.

While SMTP (email) messaging can be reliable, it is not recommended for emergency or critical messaging.

Click this link for more information on InfoRad Messaging Gateway Service

Click this link for more information on Enterprise Messaging / Business Messaging services

SMTP Messaging Service Setup:

FIRST, make sure that under the Setup Menu | Internet Settings | Other tab you have an email address entered in the Reply-To Address field. (Edit Menu in Controller for Enterprise SV / Watch-IT ASCII SV.)

In the Enterprise or Enterprise SV the Reply-To Address can be set on the Server and/or the Clients. (If there is no Client Reply-To Address set, then the Server Reply-To Address will be used.) The Client Reply-To Address field found in the Setup Menu - Preferences.

(In older versions the Reply-To field is found in the “Email/SMTP” tab or the “ReplyTO” tab.)

NOTE: Without an email address in the Reply-To Address field, some SMTP email servers may reject the message, and the cell phone carriers may either delay the message by processing through further SPAM detection filters (delay may be from minutes up to 12 hours) or simply may not forward the message to the phone.

The subject line is optional, unless your email server requires a specific entry to allow sending.

NEXT: You can get your outgoing email server settings from your email client software (such as Outlook, Outlook Express, Eudora, Thunderbird, etc.). Enter your outgoing mail server settings in a new Messaging Service (including alternate port number, Authentication and SSL settings if required), and then assign your Receiver(s) (in Edit Menu | Receivers) to use this new Messaging Service. The Receiver Setup should use the email address of the device for the Receiver ID.

Some common cell phone provider email address formats:

AT&T: 9785551212@txt.att.net
Verizon: 9785551212@vtext.com
Sprint/Nextel: 9785551212@messaging.sprintpcs.com
T-Mobile: 9785551212@tmomail.net
US Cellular: 9785551212@email.uscc.net

You can see more service providers' email address formats at:

http://www.inforad.com/techsupport/helpcenter/index.php?idx=2&nofdbak=true&norcvr=true&nosite=true

Many ISP mail servers are also preprogrammed into the installed database. Also, our website shows many setup examples for Internet Service Providers outgoing mail servers at the same link above.

You can use this new Messaging Service (using your outgoing email service) to send to any email address. Many cell phones, pagers, and other wireless devices are accessible in this way. 

Please note when using an internal mail server like Exchange, Lotus, or GroupWise that Relay permission is typically turned off for SPAM prevention purposes. Your email server administrator will need to grant Relay permissions to  the machine running the InfoRad server (in the case of Enterprise or Watch-IT products), or to the machine(s) running the InfoRad desktop application. Email servers that do not have Relay permissions set will typically respond with a 6203 error, and/or error statements such as “Relay not allowed” or “Invalid address”.

 Below is a generic SMTP setup and associated screen shots. An example SMTP setup using Google Gmail follows.

Create the SMTP Messaging Service:

Edit menu | Messaging Services | New (or select existing from list and open to edit)

Name:  Your Outgoing Mail Server (set to your desired name)
Max Message Length: 160
Send Messages via: internet email (SMTP)
Email Server: your email server address EX: smtp.yourdomain.com (can also be IP address)
Port number: 25 (change if required - typical 25, 587, 465)
Server requires SSL – secured connection: select if required
SMTP Authentication:
Outgoing mail server requires authentication: select if required
Account name: enter your email address
Password: enter your email account password

 Receiver Setup:

Name: name of person (or as desired to identify Receiver)
Receiver's ID or E-mail address: phone email address (or email address)
Messaging Service: select your outgoing mail server you created

Example using Google Gmail:

Edit or create the Google Gmail Messaging Service:

Edit menu | Messaging Services | New (or select Google Gmail from list and open to edit)

Name:  Google Gmail– Secure SMTP
Max Message Length: 160
Send Messages via: internet email (SMTP)
Email Server: smtp.gmail.com
Port number: 465
Server requires SSL – secured connection: selected (checked)
SMTP Authentication:
Outgoing mail server requires authentication: selected (checked)
Account name: enter your Gmail address
Password: enter your Gmail account password 

Copyright © 2012 - 2023 InfoRad, Inc.
All Rights Reserved.
Makers of AlphaPage® Wireless Messaging Products since 1985.