NOTE: these issues are resolved with v10.4.x and above.
If you are running older versions please contact InfoRad
Sales for upgrade information, or click
here to download 30-day Trial software.
InfoRad® Messaging Software on Windows® Vista (Win7, Win8)
Windows Vista uses a new security architecture known as UAC
(User Account Control). UAC can cause some unexpected
results if not aware of UAC's impact on applications designed
to run on earlier versions of Windows and not designed
specifically for Vista and UAC
Installation of programs on Windows Vista require
Administrator privileges, and most programs are run with
"User" permissions even if a user has Administrator
permissions. Previously, most InfoRad Wireless programs could
be installed with Power User permissions. Windows Vista does
not offer Power User permissions by default. Windows Vista
offers only Administrator and User permissions by default.
To support legacy programs that were originally designed
for earlier versions of Windows, Windows Vista utilizes
"Virtualization". With "Virtualization"
on, programs that run out of the "Program Files"
folder and use HKEY_LOCAL_MACHINE (all users) registry
settings, the operating system will automatically create
virtual settings and folders for the User - that is, a User's
changes to settings and files will be kept separately in the
User's Virtual Store. There is a Virtual store in the users
Current User Registry for registry settings and a Virtual
Store under a users folder under AppData. (When you browse to
a program folder that is using the Virtual Store, Windows
Explorer displays "Compatibility files" in the
toolbar. Clicking it will show the virtual files for that
folder.) Virtual Store files can be a problem if a user
imports new files or changes settings that are expected to be
global for all users -- they will not be global under Windows
Vista. To avoid this problem, shared programs should be
installed outside the Program Files folder, and any shared
registry settings will have to have permissions set by the Administrator
for all users that require access.
v10.1.x and prior Help files
InfoRad Wireless software v10.1.x and prior utilize help files formatted for WinHelp, which is no longer
supported in Vista. Vista will notify you of the issue on
attempted open and give you the choice to download and install
the WinHelp support files.
v10.2.x and greater Help files (Enterprise products)
Due to stricter security settings of Vista/Internet
Explorer, HTML Help
(.chm) files (used in InfoRad Wireless products v10.2.x and
greater) from a network drive may not display properly. If you
trust all the computers on your LAN or intranet , you can
lower the restrictions on the Local Intranet zone to allow CHM
files to be displayed with the following steps:
1. Click Start, click Run, type 'regedit', and then
2. Locate and then click the following subkey:
If this registry subkey does not exist, create it.
3. Right-click the ItssRestrictions subkey, point to
New, and then click DWORD Value.
4. Type 'MaxAllowedZone', and then press Enter.
5. Right-click the MaxAllowedZone value, and then click
6. In the Value data box, type '1', and then click OK.
7. Quit Registry Editor.
If this solution does not work for you, please see http://support.microsoft.com/kb/896358
Upon upgrading to Vista you may notice some network shares
may no longer be accessible. This is caused by default security
settings under Vista. In Vista, make these changes:
1. Start>Run>secpol.msc [enter]
2. Click on "Local Policies" -->
3. Navigate to the policy "Network Security:
LAN Manager authentication level" and double-click it to
get its Properties. By default Windows Vista sets the policy
to "NTVLM2 responses only".
4. Use the drop-down arrow to change this to
"LM and NTLM – use NTLMV2 session security if
And for information on sharing files from Vista see: http://www.microsoft.com/technet/network/evaluate/vista_fp.mspx
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All Rights Reserved.
Makers of AlphaPage® Wireless Messaging Products since 1985.