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InfoRad Text Messaging When a failure to communicate is not an option.®

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FAQs



1. How to Setup InfoRad Receivers (Pagers and Cell Phones)?


To send text messages to cellular phones, it is most likely that you will have to setup your InfoRad software to send text messages via Internet email. While the link below will show you a couple different ways to do so, we recommend that you use your own outgoing email server as a Messaging Service (if possible).Click the following link to set up Pagers and Cell Phones via the Internet.
If you do not know your Internet Service Provider (ISP) and if you use Outlook 2000 to send out email, then try our Interactive HowTo's and follow the one for Outlook 2000.







2. 4 Ways to Text Message via SMTP (Email)


Basically, there are four ways to send text messages (to cell phones and email addresses) via Internet email (SMTP)...
  1. One way (which may or may not work for you) is to connect directly to the cell phone company's email server. For instance, if you have a Verizon phone, you would enter XXX5551212@vtext.com for the Receiver's ID/Email Address, and use Verizon PCS - Internet SMTP for the Messaging Service (Refer to Verizon Setup for more information. Make sure to click the link at the bottom to continue without using your ISP). However, this direct connection is no longer preferred because it may not work for you and may also cause problems related to Spam.

  2. Another (more preferred) way to connect is to use your own outgoing email (SMTP) server as a Messaging Service. Your Own ISP Email Server shows you how to setup your own outgoing email (SMTP) server as a Messaging Service.


  3. A third way is to try using some third party email server, such as Google's GMail server, as described in the following Word document Google.doc. The nice thing about Google is that they support secure (SSL) connections over port 465. They also show you emails (or in this case text messages) that were sent using 3rd party software (such as InfoRad) in your Sent folder online in your GMail account.

  4. The final way to send text messages via Internet email (SMTP) is to use some 3rd party software that can host your computer as an email server. Try Googling "SMTP Server" for more information.







3. How do I send Text Messages to Cell Phones?


New Users: There are different ways to send text messages to cellular phones. The recommended way, is to setup your own email server as a Messaging Service - your own email server meaning the email server provided by the organization in which you work or by your Internet Service Provider.
  • If you have a local IT/IS department, give them a call and try entering "ISP" as a Keyword for help (Show Me).








  • 4. How can I find out What is my Outgoing email (SMTP) Server?


    The easiest way is to contact your Internet Service Provider. You might also find information on your Internet Service Provider's website. If you use Outlook, you may be able to find the information under Tools and select Accounts (or Email Accounts). Look for the Outgoing email or SMTP Server address and whether or not it requires authentication. We have an interactive demo for Outlook 2000 users. We also have a List of some common ISPs to walk you through the Messaging Service setup. If your ISP is listed, then click on the ShowMe link for it - near the bottom.







    5. Possible problem with MSN Service listed on website fixed


    Email Account that is used for the example in the Messaging Service Setup showed johndoe@email.msn.com and was changed to johndoe@msn.com.






    ServicesAndReceivers



    6. ACD.NET - Internet SMTP (ISP)

    Website: acd.net
    Messaging Service: smtp.acd.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    7. AOL - Email SMTP (ISP)

    Website: postmaster.aol.com/imap/index.html
    Messaging Service: smtp.aol.com : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    8. ATT WorldNet - Email SMTP (ISP)

    Website: office.microsoft.com/en-us/outlook/HA011134351033.aspx
    Messaging Service: mailhost.worldnet.att.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    9. ATT Yahoo - Email SMTP (ISP)

    Website: support.att.net
    Messaging Service: smtp.att.yahoo.com : 465
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    10. Adelphia - Email SMTP (ISP)

    Website: help.rr.com
    Messaging Service: smtp-server.roadrunner.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    11. Auth SMTP - Email SMTP (ISP)

    Website: www.authsmtp.com
    Messaging Service: mail.authsmtp.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    12. Bell Canada (Sympatico) - Email SMTP (ISP)

    Website: www.bell.ca/support/PrsCSrvGnl_FAQ_Detail.page?FAQ_ID=1397
    Messaging Service: smtphm.sympatico.ca : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    13. Bell South - Email SMTP (ISP)

    Website: help.bellsouth.net/bellsouth/asp/
    Messaging Service: mail.bellsouth.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    14. CenturyLink - Email SMTP (ISP)

    Website: www.centurylink.net
    Messaging Service: smtp.centurylink.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    15. CenturyTel - Email SMTP (ISP)

    Website: www.centurylink.net
    Messaging Service: smtpauth.centurytel.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    16. Charter - Email SMTP (ISP)

    Website: www.charter.net
    Messaging Service: smtp.charter.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    17. Charter Business - Email SMTP (ISP)

    Website: www.charter-business.com/charter-email-service.apsx
    Messaging Service: smtp.charter-business.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    18. Comcast - Email SMTP (ISP)

    Website: www.comcast.net
    Messaging Service: smtp.comcast.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    19. Comcast 2 - Email SMTP (ISP)

    Website: www.comcast.net
    Messaging Service: smtp.comcast.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    20. Comcast Biz - Internet SMTP (ISP)

    Website: businessclass.comcast.net/wpportal/appmanager/cbc/wp?_nfpb=true&_pageLabel=visitorhome
    Messaging Service: smtp.hmc1.comcast.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    21. Comcast SSL - Email SMTP (ISP)

    Website: www.comcast.net
    Messaging Service: smtp.comcast.net : 465
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    22. Cox Email SMTP - Central (ISP)

    Website: support.cox.com/sdcxuser/asp/cox_main.asp
    Messaging Service: SMTP.CENTRAL.COX.NET : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    23. Cox Email SMTP - East (ISP)

    Website: support.cox.com/sdcxuser/asp/cox_main.asp
    Messaging Service: SMTP.EAST.COX.NET : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    24. Cox Email SMTP - West (ISP)

    Website: support.cox.com/sdcxuser/asp/cox_main.asp
    Messaging Service: SMTP.WEST.COX.NET : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    25. EarthLink Auth - Email SMTP (ISP)

    Website: kb.earthlink.net/case.asp?article=23490
    Messaging Service: smtpauth.earthlink.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    26. Embarq - Internet SMTP (ISP)

    Website: www.myembarq.com/contact_us.php
    Messaging Service: smtp.embarqmail.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    27. Fox Valley Internet - Email SMTP (ISP)

    Website: home.foxvalley.net/www/Help#MailConfig
    Messaging Service: mail.foxvalley.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    28. Frontier Communications - Email SMTP (ISP)

    Website: www.frontierhelp.com/techsupport.cfm
    Messaging Service: smtp.frontiernet.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    29. Google Secure GMail Server - Email SMTP (ISP)

    Website: mail.google.com/support/bin/answer.py?answer=13277&topic=1556
    Messaging Service: smtp.gmail.com : 465
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    30. Hiwaay Internet Services - Internet SMTP (ISP)

    Website: www.hiwaay.net
    Messaging Service: mail.hiwaay.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    31. MSN - Email SMTP (ISP)

    Website: office.microsoft.com/en-us/outlook/HA010549401033.aspx
    Messaging Service: smtp.email.msn.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    32. MindSpring - Email SMTP (ISP)

    Website: kb.earthlink.net/case.asp?article=4355
    Messaging Service: smtpauth.earthlink.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    33. NetCom - Email SMTP (ISP)

    Website: kb.earthlink.net/case.asp?article=4355
    Messaging Service: smtpauth.earthlink.net : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    34. NetZero - Email SMTP (ISP)

    Website: www.netzero.net/support
    Messaging Service: smtp.netzero.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    35. Nuvox - Internet SMTP (ISP)

    Website: support.nuvox.net/index.php/1001
    Messaging Service: smtp.nuvox.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    36. Optimum Online 1 - Email SMTP (ISP)

    Website: optimum.custhelp.com
    Messaging Service: mail.optonline.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    37. Optimum Online 2 - Email SMTP (ISP)

    Website: optimum.custhelp.com
    Messaging Service: mail.optimum.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    38. Prodigy - Email SMTP (ISP)

    Website: help.prodigy.net/help/install/specifics.html
    Messaging Service: smtp.prodigy.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    39. Qwest - Email SMTP (ISP)

    Website: www.qwest.net/help/email.html
    Messaging Service: pop.xxxx.qwest.net (where xxxx is four letters specific to the server in your area) : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    40. Qwest 2 - Email SMTP (ISP)

    Website: www.network-tools.com/default.asp?prog=validate&host=2165551212@qwestmp.com
    Messaging Service: fbomp88j.qwest.net : 25
    Receiver ID: 10-digit-phone-number@qwestmp.com

    Show Me






    41. Road Runner (CFL) - Email SMTP (ISP)

    Website: www.timewarnercable.com/
    Messaging Service: smtp-server.cfl.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    42. Road Runner (NC) - Email SMTP (ISP)

    Website: www.nc.rr.com
    Messaging Service: smtp-server.nc.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    43. Road Runner (NEO) - Email SMTP (ISP)

    Website: www.neo.rr.com/rr/
    Messaging Service: smtp-server.neo.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    44. Road Runner (OH) - Email SMTP (ISP)

    Website: www.timewarnercable.com/
    Messaging Service: smtp-server.oh.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    45. Road Runner (Panhandle) - Email SMTP (ISP)

    Website: www.timewarnercable.com/
    Messaging Service: smtp-server.panhandle.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    46. Road Runner (Rochester) - Email SMTP (ISP)

    Website: www.timewarnercable.com/
    Messaging Service: smtp-server.rochester.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    47. Road Runner (TWNY) - Email SMTP (ISP)

    Website: www.timewarnercable.com/
    Messaging Service: smtp-server.twny.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    48. Road Runner (Tampa Bay) - Email SMTP (ISP)

    Website: www.timewarnercable.com/
    Messaging Service: smtp-server.tampabay.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    49. Road Runner (WOH) - Email SMTP (ISP)

    Website: www.woh.rr.com
    Messaging Service: smtp-server.woh.rr.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    50. Rogers Canada - Email SMTP (ISP)

    Website: help.yahoo.com/l/ca/rogers/mail/original/pop/pop-06.html
    Messaging Service: smtp.broadband.rogers.com : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    51. SBC Global - Email SMTP (ISP)

    Website: help.sbcglobal.net
    Messaging Service: smtp.sbcglobal.yahoo.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    52. SMTP.COM - Internet SMTP (ISP)

    Website: www.smtp.com/faq.html
    Messaging Service: smtp.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    53. Shaw Cable (Calgary) - Email SMTP (ISP)

    Website: www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/RoutersandShawServerNames.htm
    Messaging Service: shawmail.cg.shawcable.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    54. Shaw Cable Business Canada - Internet SMTP (ISP)

    Website: www.shaw.ca/en-ca/CustomerCare/InternetSupport/Business/
    Messaging Service: mail.shawcable.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    55. Telus - Email SMTP (ISP)

    Website: www.mytelus.com/internet/email/help/%20
    Messaging Service: smtp.telus.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    56. Uniserve (Auth) - Email SMTP (ISP)

    Website: www.uniserve.com/?page=support/email/express/smtp%20%20
    Messaging Service: mail.uniserve.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    57. Uniserve (No Auth) - Email SMTP (ISP)

    Website: www.uniserve.com/?page=support/email/express/setup%20%20
    Messaging Service: mail.uniserve.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    58. Using Your Own (ISP) Email Server

    Website: www.inforad.com/techsupport/faqs/Use%20Your%20ISP%20Email%20Server.htm
    Messaging Service: outgoing.smtp.com : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    59. Verizon DSL - Email SMTP (ISP)

    Website: www22.verizon.com
    Messaging Service: outgoing.verizon.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    60. Verizon Wireless Broadband (PC Cards) - SMTP (ISP)

    Website: support.vzw.com/faqs/VZAccess/pc_card.html
    Messaging Service: smtp.vzwmail.net : N/A
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    61. Verizon Yahoo - SMTP (ISP)

    Website: verizon.yahoo.com
    Messaging Service: outgoing.yahoo.verizon.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    62. Windstream (Formerly Alltel) - Email SMTP (ISP)

    Website: www2.windstream.net/alltel/portal/customersupport/?hrefURL=/customersupport/email/expresspc/index.html
    Messaging Service: smtp.windstream.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    63. Yahoo BizMail - SMTP (ISP)

    Website: http://help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/pop/pop-22.html
    Messaging Service: smtp.bizmail.yahoo.com : 465
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    64. Yahoo BizMail 2 - SMTP (ISP)

    Website: help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/pop/pop-22.html
    Messaging Service: smtp.bizmail.yahoo.com : 587
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    65. Zoom - Email SMTP (ISP)

    Website: support.agoc.com/emailsetup.asp
    Messaging Service: smtp.zoominternet.net : 25
    Receiver ID: ANY_EMAIL_ADDRESS

    Show Me






    ErrorHandling



    66. (6203) Network Error: Host returned error code

    This is a popular error among InfoRad users who are sending text messages to cell phones via Internet email. Continue Reading If you are sending text messages via Internet SMTP or email. Otherwise, Refer to SNPP Below.
    • The most common occurrence is InfoRad users that are connecting directly to cellular company email servers (Ie. Verizon's smtpsp.vtext.com). Therefore, we recommend that you either setup the InfoRad software to use your own outgoing email (SMTP) server or use some other 3rd party, commercial email server that you can depend on (Like maybe Google's Secure SMTP Server).

    • Another common occurrence is caused by an Internet Service Provider or network that does not allow you to connect to email servers outside of their own domain. We recommend that you first try using the email server provided by your Internet Service Provider. Click Here to view InfoRad's list of ISPs. If you use Outlook, then you may find this information in Outlook normally under Tools, Services (Outlook 2000) or Tools, Email Accounts (Newer). You would need to know your outgoing email (SMTP) server address and whether or not it requires authentication. Once you have that information, for any Receiver that uses an email address for the Receiver's ID, you can enter a New Messaging Service using the email server information you obtained from above (ShowMe).

    • Some Cases show that the connection to the email server is being blocked by some firewall or antivirus software. If you are familiar with configuring your antivirus or firewall software, then add an exception for the InfoRad software (normally, Winpage.exe is the executable and port 25 for SMTP). An alternative is to try disabling the antivirus software from scanning outgoing email. However, you may want to keep it scanning your incoming email. Sometimes, there is a website url sjbl.org in the response coming back from the hardware (in the error message itself) that provides you with a link to which you can browse and have yourself removed from the Spam blocking list. If this is the case, then we would caution you to investigate this issue further before you find yourself on this list again and not be able to have yourself removed from it. Check with your local Internet Service Provider and/or antivirus software to find out what their rules are concerning Spam. You may have to follow these rules to prevent yourself from ending up on such a list.

    • Sometimes an email server will tell you that the email address you entered is incorrect. For instance, setup a Receiver to send to XXX5551212@vtext.com and select Verizon PCS – Internet SMTP for the Service (make sure that you also have your own email address entered under Setup, Internet Settings, ReplyTo Address). Send a test text message and you’ll get error 6203 indicating that XXX5551212@vtext.com is not a valid Verizon (vtext) email address. To fix, correct the email address and try again.

    • One instance can be caused by not having a ReplyTo Email Address entered under Setup, Internet Settings. (Show Me)

    • Other cases have shown that an this error can occur when an email server (Messaging Service) requires authentication but either the InfoRad Wireless software does not have SMTP Authentication enabled or an incorrect username and password is entered (under Edit, Messaging Services for version 9.7.X and higher. Version 9.6.X does not support SMTP Authentication. You will need to upgrade your software. Call (800) 228-8998 for upgrade options).

    • 7/17/07 - A Customer was receiving error 6203 when using own exchange server as a Messaging Service to send to cell phone emails. The Response from the email server showed WSAEWOULDBLOCK, which is a Windows Sockets Error 10035 according to Microsoft ( Refer to http://msdn2.microsoft.com/en-us/library/ms740668.aspx ). To fix, the customer changed from using the loopback address (127.0.0.1) to the network IP of the exchange server.

    • 11/27/07 - Make sure you check that the Messaging Service is setup correctly. This is what happened when I had the wrong SMTP Server Address entered for the Messaging Service (it should have been mx1.business.mindspring.com instead of mx.business.mindspring.com). The Receiver ID, of course, is techsupport@inforad.com. I received error 6203 and the Response from hardware (in the error message) showed the following:

      VerifySmtpConnection: Checking connectivity to SMTP server mx.business.mindspring.com:25 smtp_host: mx.business.mindspring.com smtp_port: 25 WaitForData timed out. Failed to get initial response. The SMTP server may be denying access for this domain.

      Another clue indicating that you may have the Messaging Service setup incorrectly can be found in the Response from hardware (in the error message). It is similar to the following:

      SendEmail: SMTP_Connect: Connecting to SMTP server mail.earthlink.net:25 smtp_host: mail.earthlink.net smtp_port: 25 smtp_user: NULL trying_auth_method: NONE InitialResponse: 220-pop-cowbird.atl.sa.earthlink.net ESMTP Exim 3.36 #1 Tue, 27 Nov 2007 08:58:54 -0500220-NO UCE. EarthLink does not authorize the use of its computers or network220 equipment to deliver, accept, transmit, or distribute unsolicited e-mail. login_method: NONE or already authenticated CONNECTED to ESMTP server mail.earthlink.net:25 subject: from: recipients: 550 Authentication required. Help at http://www.earthlink.net/go/emailsettings Failed when sending RCPT TO: bad_address: XXX5551212@email.com Send failed.

      Therefore, to fix you would go under Edit, Messaging Services, and edit the Messaging Service being used for that Receiver(s). Check the box for "My server requires authtentication" and enter a valid email address and password.
    If you're sending via the Internet SNPP (supported by Nextel or Alltel phones and numerous paging companies - ShowMe), then it could be that you have an incorrect Receiver ID entered. Make sure that you are using the ten-digit phone number of the pager or cell phone. Do not use dashes, spaces, or parentheses. When this error happens, the explanation text sent by the SNPP server will be included on the error screen along with this error message. That explanation should provide more detail on why the transaction failed. The explanation might be, for example, "550 Error, pager ID must be 10 digits" or "550 Error, pager ID cannot be identified" and so on.
    • Click Edit, Receivers and make sure you have the correct seven or ten-digit phone number entered. Do not use dashes, spaces, or parentheses.






    67. List of Top Three Errors Received by InfoRad Customers
    #1 Problem occurs when sending text messages to cellular phones. Error is normally some 6XXX (Ie. 6203, 6002, etc). While InfoRad provides a preset list of Messaging Services to choose from for sending text messages to cell phones (Ie. ALLTEL PCS - Internet SMTP, Cingular - SMTP @mycingular.net, and Verizon PCS - Internet SMTP, etc), this does not guarantee successful paging. In fact, you may receive one of the error messages as indicated above. So how can you fix this error? First of all, we recommend that you try using your own Internet Service Provider's email server if possible. Again, we have a preset list of some popular ISP Messaging Services to choose from, such as AOL, Comcast, Charter, etc. Search our Customer Help Center for more information. Using your own ISP's email server, you can send text messages to any email address, which includes email addresses of the popular cell phone companies. For instance, if you're an AOL customer, you setup the InfoRad software to use AOL's email server (for the Messaging Service) to send text messages to various cells using the correct email address of the cell phone - ten-digit-phone@vtext.com for Verizon, ten-digit-phone@mobile.mycingular.net for Cingular, etc.

    Another successful way of sending text messages that InfoRad also supports is connecting to an email server over a secure connection (SSL), such as Google's GMail Server. Again, search our Customer Help Center for more information. You would follow the same suit, setting up the software to use Google's GMail server (as the Messaging Service) to send text messages to the various cell phones.

    The last way (or last resort) would be to try connecting directly to the cellular company's email server. We do not necessarily recommend setting up the software in this fashion because of the problems with Spam (which can be one of the errors above - error 6002, 6203, or other). Therefore, you may want to refer to your Internet Service Provider's rules regarding Spam and/or any antivirus software you may have running locally on your computer. Both of these may stop you from sending text messages via email.

    #2 Problem is setting up the software "correctly" to send text messages to cell phones (or email addresses) to send text messages via the Internet. Many InfoRad customers do not know that if you're sending text messages to Verizon phones, for instance, you would need to enter the ten-digit-phone@vtext.com and select Verizon PCS - Internet SMTP as the Messaging Service. It may also be important to enter some ReplyTo Email Address under Setup, Internet Settings, Other tab. However, if error 6203 or 6002 occur, then you may try setting up the software to use the email server hosted from your ISP (as directed above). Refer to our Customer Help Center for more information.

    #3 Problem occurs when installing / setting up the InfoRad Enterprise paging software. The installation is quite simple, but there are some important key points to know:

    • Enterprise SV customers have 2 setup executables to run - (If CDROM) CNTSetup, Setup; (If WebDownload) Downloaded file like IW_Enterprise_v10.2.2.exe, Controller Setup.exe from within Enterprise SV Service folder

    • For both the Enterprise and Enterprise SV customers, you need to share the Enterprise folder to network users who will be running the Client. Enterprise customers need to share out the Wireless Enterprise folder (not Wireless Enterprise Settings) and Enterprise SV customers need to share out the InfoRad Enterprise SV Service folder. Make sure to allow full control permissions to all users (including Domain Users if required). Client applications out in the network will need to write to the License.irt file. If you receive an error where the Clients cannot obtain the license, then check your permissions again.

    • Lastly, there are various ways to configure your Enterprise software. Send us an email if you have any further problems or refer to our Customer Help Center









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