Step 1: Click Start and Select Run

In the Open: box, type regedit and Click OK

Browse to:

HKEY_LOCAL_MACHINE\Software\InfoRad\2018-001\10.3\Client\ClientInfo -- if the Client is installed for All Users


HKEY_CURRENT_USER\Software\InfoRad\2018-001\10.3\Client\ClientInfo -- if the Client is installed for only the Current User

NOTE: It's in one place or the other. So if you check under HKEY_LOCAL_MACHINE and it's not there, then it must be under HKEY_CURRENT_USER


How do you know if you're in the right section of the registry?

Right Click on the folder and select Copy Key Name (or under the Edit menu at the top). Then go to Notepad to compare with the following:

Your Key Name (which is actually the path to it) should either be:





Go to the Permissions menu option with the ClientInfo folder selected:


Click the Add button


Click the Advanced button


Click the Find Now button


Locate Domain Users if you're on a Domain or Select the appropriate Users/Groups you need to add, then Click OK.


Click OK again



Make sure to Allow them Full Control permissions and Click OK



You can now Close your registry editor and launch your InfoRad software. Error 5003 should be no longer.