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Most
Common APC
(Software Server) Errors:
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5001, 5002, 5003,
5004, 5005
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Errors
specific to the software Server report problems creating ASCII files for
the InfoRad Wireless software server or problems retrieving message status
information from the server status files.
For
all APC Server errors
- Reference
the LAN Problems section concerning network access rights.
- Check
for proper path specified for the ‘messages’ directory. The path
should be the same in the InfoRad Wireless Pro Client and Server.
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(5001)
APC Process Error: Could not write message file
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The
client was able to open or create a file to place its message in, but
there was an error writing to the file. Possibly this could happen as an
access rights problem, but more commonly, access rights problems will show
up as 5002.
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(5002)
APC Process Error: Could not open APC message file |
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The
client was not able to open or create a file to place a message in.
Usually this is either the result of network access rights problems or a
problem with the message path.
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(5003)
APC Process Error: Could not get message file number from control file |
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The
client was not able to open the control file. Usually this is either the
result of network access rights problems or a problem with the message
path.
- Check
the Messages path on both the client and server applications.
Another
probable cause is the registry value for the ClientInfo folder that
contains the Message Number that the Client application must be able to
increment. Prior to
performing these steps, InfoRad Tech Support advises that you backup your
current Windows Registry. Please refer to your copy of Microsoft Windows
to do so. Once your Windows Registry is properly backed up, you may be
able to fix this error 5003 by the following:
- Login to the PC as Administrator if needed
- Click
Start
- Click
Run
- Enter
"regedt32" or "regedit" in the Open: text box
- Click
OK
- If
you've installed the Client for "All Users", then select the
HKEY_LOCAL_MACHINE registry. Otherwise, select the HKEY_CURRENT_USER
registry
- Browse
to the following path: SOFTWARE, InfoRad, 2018-001, 9.X, Client
- Right
click on the ClientInfo folder and select Permissions or click Edit at
the top,
then Permissions
- Make
sure that the Users (Ie. Domain Users) for this computer have Full Control to this
registry value, then click OK
- Logout
and Log back into Windows as the User that was receiving error 5003
and send a test page using the InfoRad Client. Error 5003 should no
longer occur.
You
may now close your Registry Editor. Run the Client and send a test page.
The test page should now go through for this Client application.
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(5004)
APC Process Error: Could not read error information from AFP status file |
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When
a message fails, the client attempts to extract the explanation from the
resulting status file, in which case the error from the server appears. If
there is a problem opening or reading from the status file, this error
appears.
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(5005)
APC Process Error: Message file missing |
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Client
installs using same client ID - re-run Client Setup for users receiving
this error. If multiple users are logging on to a workstation, then each
user (login) must run the Client Setup before using the Client
program.
From
the description it sounds like a Client is sending a message and exiting
without waiting for "sent". Another client that is using the
same Client ID sends messages and "cleans" up the the status
files from the original send. When the original client brings up the
Client to send a mew message, it looks for the previously sent
message, but the status file is not there and it pops the 5005 error. If
they select to resend, then the original message is sent a 2nd time.
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Copyright
© 2000 - 2003 InfoRad, Inc.
All
Rights Reserved
Makers of AlphaPage® Wireless Messaging Products since 1985.
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